Sunday, April 14
2:00pm – 4:00pm
2-Hour Courses - 2 CME credits per course

418 Reading Prospective Patients More Effectively and Improving Scheduling Results
2 CME credits
Discounted pre-registration fee: $140 On-site fee: $190
The course fee includes your personal profile.
Karen Zupko**, President, Karen Zupko & Associates
kzupko@karenzupko.com
Level: Advanced                              Organization: Workshop
Desired outcomes:

• Discuss how you and your staff can tangibly connect with prospective patients more effectively
• Recognize how to structure consultations to meet the listening and buying styles of prospective patients 
• Assess how one’s behavioral style compliments or "rubs a prospective patient the wrong way"
• Describe how “flexing” your style can have an impact

NOTE: Each registrant will complete and submit a DISC questionnaire online prior to the course.  At the course, you will receive a 16-page report based on your answers to the questionnaire. (Indicate if you would prefer the questionnaire in a language other than English.)  Pre-enrollment is mandatory.