Saturday, April 13
9:00am – 4:30pm

S12 How to Be A Successful Patient Coordinator
Discounted pre-registration fee: $600 On-site fee: $650
Space is limited to 100 Patient Coordinators to allow for dialogue and discussion.
Lunch will be provided.
Instructor: Karen Zupko**, President, KarenZupko & Associates 
kzupko@karenzupko.com
Level: Advanced                              Organization: Workshop
Desired outcomes: 

• Assess your personal effectiveness in helping patients move from "prospects" to "schedule a patient" status
• Implement fees for consultations
• Discuss how to handle fee objections in a sophisticated way
• Recognize how to avoid five common mistakes that sabotage the schedule
• Achieve a reduction in your number of no shows