Seven Keys to Help Ensure Patient Satisfaction
En Español
New York, NY (May 13, 2003) — According
to the most comprehensive survey to date of
U.S. physicians and surgeons by the American
Society for Aesthetic Plastic Surgery
(ASAPS), there were nearly 6.9 million
cosmetic (aesthetic) surgical and
nonsurgical procedures performed in 2002,
representing a 228 percent increase in the
number of cosmetic procedures since 1997. In
addition, an ASAPS Consumer Attitudes
Survey, conducted in February 2003, reveals
that a substantial majority of Americans say
they approve of cosmetic surgery and an
overwhelming percent say they would not be
embarrassed about having cosmetic surgery.
Most studies report that people are
generally happy with the outcome of cosmetic
procedures. Patients who have unrealistic
expectations about the results of cosmetic
plastic surgery may never be satisfied with
the outcomes, despite results that are
objectively judged as good. Some of these
individuals have a rare psychiatric disorder
called body dysmorphic disorder, or BDD.
Given that every surgery carries risk and
that the patient's assessment of cosmetic
surgical outcomes is necessarily subjective,
the over-riding question for those
considering cosmetic surgery is this: How
can patients help to ensure their
satisfaction after cosmetic surgery?
There can be no guarantees of results from
cosmetic plastic surgery. However, ASAPS,
the largest organization of board-certified
plastic surgeons who specialize in cosmetic
surgery, says that patients can take certain
steps to help ensure their safety and
satisfaction when undergoing cosmetic
surgery:
- Check the surgeon's credentials.
ASAPS membership ensures that the doctor
is certified by the American Board of
Plastic Surgery (ABPS), the only board
recognized by the American Board of
Medical Specialties (ABMS) to certify
doctors in the specialty of plastic
surgery. [In Canada, ASAPS members must be
certified in plastic surgery by the Royal
College of Physicians and Surgeons of
Canada.] ASAPS members also meet other
additional requirements for cosmetic
surgery experience and continuing
education.
- Check for surgeon/patient rapport.
Look beyond credentials to relationship.
Optimal results are achieved when surgeon
and patient candidly discuss benefits and
risks and plan the course of the surgical
journey together. Discuss what happens
after surgery - what plans are in place in
case of concerns or complications, however
rare they may be. Just as the patient must
be candid with the surgeon, so the surgeon
must be responsive to the patient. Even
the most experienced surgeon is not the
"right" surgeon for every patient.
- Check hospital privileges.
Wherever the surgery will be performed, be
sure that the surgeon has operating
privileges in an accredited hospital for
the same procedure being considered.
- Check for facility accreditation.
As of July 2002, ASAPS members performing
plastic surgery in which anesthesia (other
than local anesthesia and/or minimal
tranquilization) is used must operate in a
facility that meets at least one of the
following criteria: accredited by a
national or state-recognized accrediting
organization; state-licensed; or
Medicare-certified. Not all physicians
performing cosmetic surgery meet these
high standards.
- Check for realistic expectations.
Patients should understand that surgery
has limitations, and these limitations
vary greatly depending on individual
patient factors. Frank discussions before
surgery as to what is - and what is not -
possible should lead to greater
satisfaction after surgery when realistic
goals have been achieved. Patient and
surgeon should agree that the goals
desired are realistic. While an "extreme
makeover" may sound appealing, the plastic
surgeon is ultimately the best judge of
whether more than one procedure can be
safely performed at the same time.
- Check for underlying problems.
Health and emotional issues must be
addressed before surgery. Patients with
underlying health or emotional problems
may not be good candidates for surgery,
and may be dissatisfied with objectively
successful surgical results. Patients must
be candid with their surgeons in order to
assure that potential problems are
addressed before surgery. A plastic
surgeon may recommend further medical or
psychological evaluation prior to putting
patients on the surgical schedule.
- Check for cost. Cosmetic
surgery is not covered by insurance, and
some patients may be tempted by promises
of "bargains." Remember, the second word
of "cosmetic surgery" is "surgery," and
the competence of the surgeon should be a
patient's primary concern. At the same
time, it is always advisable to have a
complete understanding of all costs
involved before deciding to undergo any
procedure.
It is ASAPS' position that patient safety
and satisfaction are paramount. Both are
best achieved when surgical expertise is
combined with a doctor-patient relationship
that helps patients identify realistic goals
and provides ongoing support from the
initial consultation through recovery and
follow-up.
About ASAPS
The American Society for Aesthetic Plastic Surgery (ASAPS), is recognized as the world’s leading organization devoted entirely to aesthetic plastic surgery and cosmetic medicine of the face and body. ASAPS is comprised of over 2,600 Plastic Surgeons; active members are certified by the American Board of Plastic Surgery (USA) or by the Royal College of Physicians and Surgeons of Canada and have extensive training in the complete spectrum of surgical and non-surgical aesthetic procedures. International active members are certified by equivalent boards of their respective countries. All members worldwide adhere to a strict Code of Ethics and must meet stringent membership requirements.
Website: www.surgery.org
Follow ASAPS on Twitter: www.twitter.com/ASAPS
Become a fan of ASAPS on Facebook: www.facebook.com/AestheticSociety
Become a member of Project Beauty: www.projectbeauty.com
Locate a plastic surgeon in your area: http://www.surgery.org/consumers/find-a-plastic-surgeon