Educational Course — Sunday, April 30, 2017

9:00am – 11:00am

S16 Patient Coordinator Alums: Overcoming Scheduling Objections
Discounted pre-registration fee: $325 On-site fee: $375
Karen Zupko**, President, KarenZupko & Associates, Inc.
kzupko@karenzupko.com
Level: Advanced                              Organization:: Workshop
Alums of KZA regional or ASAPS Patient Coordinator courses are eligible to attend this fast paced, two hour course.   (No review of core concepts or skills is included!)  This highly interactive program focuses on identifying the non-financial reasons that patients do not schedule surgery—and most importantly how to address them.   You will leave with a rich agenda for your next staff meeting. 

  • Identify 12 non-financial reasons that are road blocks to scheduling
  • Consider specific and tangible solutions to these problems
  • Improve your ability to translate practice features into tangible patient benefits
  • Recognize how to sharpen your “heart sale skills”
  • Improving the practice Patient Acceptance Rate (PAR)TM on surgical proposals

There is extensive time for discussion.  Participants are encouraged to also enroll in Course 613 “Reading Prospective Patients More Effectively and Improving Scheduling Results” using Proception, which is scheduled from 2:00pm – 4:00pm on Monday, May 1st.

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